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• “How long does delivery take?” — See the Delivery page: 2–4 business days in mainland France.
• “Can I return an item?” — Yes, 14 days after receipt, with no reason needed. Return shipping is at your expense. See the Returns page.
• “Is payment secure?” — Yes, through a payment provider. No card data is stored on our servers.
• “How do I pick my size?” — The available sizes are listed on each product page; if in doubt, write to us before ordering. The details are on the Frequently asked questions page.

For any question about an order you have already placed, write to us with your order number. For a dispute that could not be settled amicably, you can use a consumer mediator free of charge: the details are set out in our terms of sale.