Terms of sale

Zenloria is in the process of being registered. The publisher's identifying details — legal form, share capital, registration number, registered office and VAT number — will be published here before the shop opens, and cannot change afterwards without this page being updated. No order can be placed or honoured at this stage.

The conditions below describe the future operation of the shop and are published for information. Only the documents accompanying your order will be binding once it opens.

These terms apply to all sales of sports equipment made through this website by Zenloria, except for orders placed by a registered professional.

The terms in force on the day of the order are the ones available on this page. Any order means you accept the version in force on that date.

The products offered for sale are those listed in the shop pages, with their essential characteristics: name, brand, description, photo, size and colour variants, price and availability.

The photographs and descriptive texts on the site are purely informative. We make every effort to give an accurate description but cannot guarantee a perfect match, particularly for product shades and finishes.

Prices are shown in euros, all taxes included (VAT at the applicable rate), excluding delivery charges detailed in section 7.

The seller may change prices at any time. Products are charged at the rate in force when the order is confirmed, after written confirmation of the total price.

In the event of an obvious pricing or typing error, the order will not be processed and you will be informed without delay.

The sale is deemed concluded on the date the seller accepts the order, evidenced by an order confirmation. That confirmation restates the essential characteristics of the products, their VAT-inclusive price, the delivery charges and the estimated dispatch date.

The risk of loss or damage passes to you when the parcel is handed to the carrier.

Payment is made by card through a secure payment provider. No card data is stored on our servers.

On this demonstration website, no real payment is taken: the order is recorded and confirmed immediately, for demonstration purposes. The actual payment terms, accepted payment methods and any payment plans will be set out here before going live.

Orders are processed after stock and payment have been verified. If payment fails, the order is suspended and you are notified so you can correct it and retry.

Products are shipped to the delivery address given when ordering. The applicable timescales and charges are set out on the Delivery page.

You have 14 days from receipt of the products to withdraw from the contract, without giving any reason.

The withdrawal period expires 14 days after you receive the product. If you ordered several products delivered separately, the period runs from receipt of the last product.

To exercise your right, you must notify us of your decision in writing (registered letter with acknowledgement of receipt, or email) to the following address: To be completed on registration, To be completed on registration To be completed on registration, France, or by completing and returning the withdrawal form below.

Exercising your right of withdrawal is free of charge and gives rise to no consideration on our part.

• Consumer's name, first name and address: …
• Order number and date: …
• Date the product was received: …
• Consumer's signature: …

The right of withdrawal does not apply to goods unsealed after delivery that cannot be returned for hygiene reasons (underwear, shoes, socks), unless their packaging was unsealed in breach of the provisions that apply to them and the seller was unable to prevent this.

Before returning close-fitting equipment (shoes, base-layer clothing), please contact us and we will confirm straight away whether the item can be taken back. The product must be returned in its original packaging, unworn, unwashed, with all accessories and the return label.

A refund of the amounts paid is made within 14 days at the latest from the date we receive your withdrawal notice, using the same payment method as the order. This period may be suspended until we actually receive the products.

The original delivery charges are not refunded where the withdrawal is at your own initiative.

Our products are covered by the legal guarantee of conformity under articles L217-3 et seq. of the French Consumer Code, and by the guarantee against hidden defects under articles 1641 et seq. of the French Civil Code.

The legal guarantee of conformity covers any lack of conformity existing at the time of delivery and appearing within two years of delivery, excluding defects that were visible at the time of delivery.

Where a product is not compliant, we will offer a repair, a price reduction or termination of the sale, at your choice, under the conditions set out in the Consumer Code. You keep control of the decision.

The guarantee against hidden defects lets you terminate the contract or obtain a price reduction where the product has a hidden defect making it unfit for its purpose or reducing its value. This guarantee runs for two years from receipt.

For any question about an order, a delivery or a product, contact our customer service at zenloria.contact@gmail.com or by post at To be completed on registration, To be completed on registration To be completed on registration, France.

We answer your complaint within 24 hours and, in any event, within thirty days of receiving it.

If a dispute has not been resolved amicably, any consumer may use a consumer mediator free of charge, under article L612-1 of the French Consumer Code.

Using the mediator is free for the consumer. Referring a matter interrupts the limitation period and the time limits for legal remedies stay open.

These terms are governed by French law. In the event of a dispute, the French courts shall have sole jurisdiction.

Under article 6 of Regulation (EU) No 1215/2013, the European Online Dispute Resolution platform lets consumers settle a dispute online. It is available at ec.europa.eu/consumers/odr.

The seller may amend these terms at any time. The terms that apply are those in force on the day of the order.

These terms are kept and archived in a durable form. You can print this page or save it as a PDF from your browser.