Delivery

These will be the carrier's own timescales, in business days and counted from dispatch rather than from the order. We are not publishing them before we know them: a timescale that is published and then missed is the quickest way to lose a customer.

• Destinations served: to be confirmed with the carrier.
• Dispatch time: to be confirmed.
• Delivery time: to be confirmed.

Charges depend on the carrier we choose and on the destination. They will be shown here, and in the cart and before you confirm your order, so that no amount is discovered afterwards.

No delivery charge is quoted anywhere, in the cart or otherwise: our carrier is not confirmed. The rate and the free-delivery threshold will be published here once it is, and no order can be placed before that.

On dispatch you receive an email with the tracking number and the carrier's tracking link. Tracking is also available from your account.

If tracking stops updating for several days, contact us and we will open an investigation with the carrier.

Any damaged or missing item must be noted on delivery, on the carrier's paperwork, before you sign. Without that written reservation we cannot hold the carrier liable.