Returns and withdrawal
You have 14 days to withdraw after receiving your order, without giving any reason. Return shipping is at your expense, unless the item is faulty, damaged or we made a mistake: in those cases we cover it and provide a prepaid return label.
Last updated: September 29, 2026
This website is not open for sale yet
Zenloria is in the process of being registered. The publisher's identifying details — legal form, share capital, registration number, registered office and VAT number — will be published here before the shop opens, and cannot change afterwards without this page being updated. No order can be placed or honoured at this stage.
The conditions below describe the future operation of the shop and are published for information. Only the documents accompanying your order will be binding once it opens.
Your time limits
| Action | Period | Condition |
|---|---|---|
| Exercise your legal right of withdrawal | 14 days from receipt | No reason needed, return shipping at your expense |
| Report a non-compliant product | 2 years from delivery | Legal guarantee of conformity |
| Return for a hidden defect | 2 years from receipt | Guarantee against hidden defects |
Your legal withdrawal period is 14 days from receipt of the product, not from the order date. It expires 14 days after you receive it.
How to return an item
- 1Contact our customer service to tell us you intend to return an item and to get a return number.
- 2Give us your order number, the item reference and the reason for the return.
- 3Repack the item in its original packaging, unworn, unwashed, with all accessories and the return label.
- 4Send the parcel to the address we give you, using a carrier of your choice or the prepaid label we provide.
- 5Keep your proof of posting: it starts the refund as soon as the parcel reaches our warehouse.
Return costs
Return shipping is at your expense, unless the product is faulty, damaged or we made a mistake: in those cases we cover it and provide a prepaid return label.
For your own safety we recommend a tracked service with proof of delivery. Cash-on-delivery returns cannot be accepted.
Refunds
Refunds are issued on receipt of the parcel, after the item has been checked, using the same payment method as the original order.
We can offer a store credit instead of a refund if you ask us to. A refund covers the amount of the items returned and excludes the original delivery charges.
Items we cannot take back
The right of withdrawal does not apply to goods unsealed after delivery that cannot be returned for hygiene reasons: underwear, shoes, socks and personal-care products. This exclusion only applies where the packaging was unsealed after delivery.
We also decline items returned incomplete, worn, washed or damaged, and items personalised or engraved on request.
If you are unsure, contact us before sending: we will confirm immediately whether the item can be taken back, saving you the cost of a pointless return.